Comments on: Regarding a customer survey rating scale- why would a rating scale of 1-5 be better than a rating scale 1-10? http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/ Sat, 11 Sep 2010 06:57:38 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bostep http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/comment-page-1/#comment-992 Bostep Mon, 15 Mar 2010 16:28:22 +0000 http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/#comment-992 It depends on what results you are looking for. The more choices gives the customer a larger range to choose from, therefore may cause the results to be lower than what you would like. Just like a good-neutral-bad scale would most likely get you a lot of neutrals, a 1-5 scale would get you more 3's and a 1-10 scale might get you more 4's. So instead of a 75% or 50% satisfaction rating you might end up with a 40%. Just as how the question is asked, the scale can be changed to better your survey results. It depends on what results you are looking for. The more choices gives the customer a larger range to choose from, therefore may cause the results to be lower than what you would like. Just like a good-neutral-bad scale would most likely get you a lot of neutrals, a 1-5 scale would get you more 3’s and a 1-10 scale might get you more 4’s. So instead of a 75% or 50% satisfaction rating you might end up with a 40%. Just as how the question is asked, the scale can be changed to better your survey results.

]]> By: NT http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/comment-page-1/#comment-991 NT Mon, 15 Mar 2010 16:02:15 +0000 http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/#comment-991 it makes it more simple and less options to choose from...hope that helps it makes it more simple and less options to choose from…hope that helps

]]> By: Bob http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/comment-page-1/#comment-990 Bob Mon, 15 Mar 2010 15:35:36 +0000 http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/#comment-990 How would breaking satisfaction into 10 levels be more meaningful than 5 levels? If you get a 1 as "extremely dissatisfied" why split it up into 1 = "extremely extremely dissatisfied" and 2 = "extremely dissatisfied"? How would breaking satisfaction into 10 levels be more meaningful than 5 levels?

If you get a 1 as “extremely dissatisfied” why split it up into 1 = “extremely extremely dissatisfied” and 2 = “extremely dissatisfied”?

]]> By: P J http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/comment-page-1/#comment-989 P J Mon, 15 Mar 2010 15:16:28 +0000 http://www.mrcworld.com/regarding-a-customer-survey-rating-scale-why-would-a-rating-scale-of-1-5-be-better-than-a-rating-scale-1-10/#comment-989 Fewer choices, less confusion and more of a willingness for the takers of the survey to actually take it with less to look through. Fewer choices, less confusion and more of a willingness for the takers of the survey to actually take it with less to look through.

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